Stone Wing support
Help with purchase records, trial and subscription questions, installation, provider setup, Bridge and governed actions.
Manage a subscription
Use the secure Stripe-hosted Stone Wing Customer Portal to update your payment method, view invoice history, update your name or email, or cancel future renewals.
Purchase, billing or refund help
For a transaction-specific question that is not handled by the Customer Portal, use the seller contact information included with your Stripe checkout confirmation or receipt. Include the checkout email and platform purchased. Do not send complete payment-card information.
Installer or access issue
Keep your Stripe confirmation. Stone Wing installer fulfillment is controlled rather than exposed as a public download. If access does not arrive as expected, use the seller contact information in the purchase confirmation and identify whether you purchased Mac or Windows.
Provider, model or Bridge setup
Stone Wing connects to supported third-party AI providers using accounts or credentials you control. Bridge extends the workspace to computers you authorize. Provider availability, pricing, usage limits and free tiers remain controlled by those providers.
What to include in a support request
- Mac or Windows
- Purchase or trial email address
- What you expected to happen
- What actually happened
- Exact error text when available
- Relevant screenshots with secrets and API keys removed
For transaction-specific help, the Stripe checkout confirmation or receipt remains the authoritative purchase record and includes the seller contact path associated with that transaction.